For our latest #ebahospitality feature, the European Business Association (EBA) sits down with Maka Tskhomelidze, Cluster Director of Sales for Swissôtel Tbilisi & Mercure Tbilisi Old Town. With over a quarter-century of dedication to premium service, Maka shares how genuine care defines her approach, why Georgia continues to captivate global travelers, and what makes these two landmark Accor properties exceptional destinations for European visitors.

Reflecting on your 26-year career in the industry, how would you define your personal approach to service and welcoming guests?

Maka Tskhomelidze: “When you love what you do, then it should come as no surprise that your work eventually evolves into a way of living. Looking back on my 26-year career in the hospitality field, I now recognize that service was not a job as much as a way of living. Hospitality is my lifestyle! It is waking up in the morning, taking time to choose the appropriate attire, adorning a smile to brighten everyone’s day.

Showing genuine, attentive care towards others without expecting recognition or reward is not only a fulfilling approach to life, but it brings purpose and balance.”

What makes Georgia such a compelling destination for European travelers, and why is now the time to visit?

“Why Georgia : Unique historical culture, completely different architecture and 8,000 years of wine-processing traditions. A great opportunity for adventure-loving travelers.

Amazing nature, with year-round gateway possibilities across four seasons, and culinary adventures in every region. Warm, hospitable, and heartwarming people, with a welcoming attitude toward guests—because we call every guest – “Stumari a gift from God.”

During last few years, Georgia has become one of the favorite places among tourists. Many people visit the capital of Georgia – Tbilisi for business or leisure. Discover one of the oldest cities in the world”

Looking at Swissôtel Tbilisi and Mercure Tbilisi Old Town, what distinct experiences do these two properties offer international visitors?

“As a French Accor chain Hotel “ Swissotel Tbilisi” offers a 5-star living experience in the heart of city and you can wake up to views of old Tbilisi, Dry Bridge, Mtatsminda Mountain and breathtaking views. The Swissotel Tbilisi is situated right next to some of the main Tbilisi tourist attractions, such as the Bazari Orbeliani,the Parliament building, the Galleria shopping mall and nearby you can visit Dry Bridge Flea Market.

Revel in five-star comfort when you select a spacious guest room at Swissotel Tbilisi. Whether you stay with us for one night or one week, we invite you to make the most of our Vitality offering.

Swissotel Tbilisi offers contemporary and modern designed rooms with stunning city views, free Wi-Fi, state of the art Wellness and Spa facilities, as well as the restaurant “Olives”, Atmosphere Restaurant & Bar and Swiss Café. Pürovel Spa & Sports offers a selection of spa treatments, fully equipped gym, Jacuzzi, Sauna and indoor swimming pool.

Explore Mercure Tbilisi Old Town ,perfectly located in the heart of the Old Town a 5-minute walk from Metekhi Cathedral. Hotel is for travellers looking for local and authentic experiencesMercure Tbilisi Features ASADO Steakhouse, Lobby Bar and SKY7 Terrace & Lounge Bar, which offers a variety of drinks and panoramic views of Tbilisi. Various restaurants, cafes and galleries are located a five – minute walk from the hotel. Famous Sulphur Baths, Narikala Fortress, Meydan Square and Shardeni Streets are located nearby the hotel. Free Wi-Fi is featured at the hotel.”

The European Business Association extends its sincere gratitude to Maka Tskhomelidze for sharing her expertise and dedication to elevated hospitality.

To explore booking options or learn more about Swissôtel Tbilisi and Mercure Tbilisi Old Town, visit their official platforms or follow the #ebahospitality series for more insights from industry leaders.